Privacy Policy
This Privacy Policy explains how Lens Story processes personal data in connection with its website and photography services. It applies to inquiries, bookings, product intake, studio production, file delivery, and related communications.
How We Use Data
We use personal data to respond to inquiries, assess project scope, prepare quotes, coordinate product intake, review shot lists and references, manage approvals, carry out photography production, deliver edited files, process payments, maintain records, secure the site, and meet legal obligations. We may also use limited technical data to improve site reliability and understand how the site is used.
Service Providers
We may share personal data with service providers that support hosting, communications, file handling, payment processing, bookkeeping, or technical maintenance. These recipients may process data only for the services they provide to us and are expected to protect it appropriately.
Legal Disclosures
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, customers, or operations. We may also share information when necessary to investigate fraud, misuse, or security incidents.
Data We Collect
We may collect contact details, inquiry content, booking information, project details, payment-related records, communication history, and technical data such as device and usage information. Where a user submits products for photography, we may also process information needed to manage intake, shot lists, reference materials, approvals, and file delivery.
How We Collect Data
We receive data from website forms, email correspondence, planning calls, booking and delivery arrangements, and project files shared by customers. We also collect limited technical data automatically when the site is used, including log data, browser information, and cookie-related information.
Cookies We Use
We may use essential cookies to support site operation, session cookies to maintain form or navigation state, and limited analytics cookies to understand site performance and usage patterns. Cookie settings may vary by browser and device, and some cookies may persist for a short period after the session ends.
Cookie Controls
Cookies and similar tools may be managed through browser controls, including blocking, deleting, or restricting certain categories. If cookies are disabled, some site functions may not work as intended, especially features that depend on form handling or basic session support.
Contact Information
Your Rights
Depending on your location and the circumstances, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request a copy of data you have provided. Where consent is used, it may be withdrawn for future processing.
How to Make a Request
To make a privacy request, provide enough information to identify the relevant record and describe the request clearly. We may ask for additional details to confirm identity, protect confidentiality, and determine whether any legal exception applies.
Data Retention
We retain personal data for the period needed to handle inquiries, manage projects, complete delivery, maintain business records, and meet legal, accounting, or dispute-related requirements. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where retention is required.
Policy Updates
This policy may be updated from time to time to reflect changes in data handling, site features, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated.